we’re here to help
Find quick answers below or email us with account, safety, or billing questions.
Email us anytime
support@blkchat.appInclude your account email and a short description so we can investigate.
common questions
How do I change my city?
Tap the city name at the top of the chat screen and choose from the available cities. Location access is optional and is only used to suggest a nearby city; you can always select one manually.
How long do messages stay available?
Messages remain available until their author deletes them or a moderator removes them under our Community Guidelines.
How do I report inappropriate content?
Open a message's actions and choose 'Report,' then select the reason that best describes the issue. You can also block a user from the same set of in-app safety controls.
Is BLK Chat free?
BLK Chat's core community and messaging experience is free. Optional BLK Chat Pro plans are shown with their current price and terms in the app before you purchase.
How do I delete my account?
Go to Settings > Privacy > Delete Account and confirm the request. Your profile and associated personal information are removed from active systems, subject to limited safety, legal, and fraud-prevention retention.
Can I use BLK Chat on multiple devices?
Yes! Sign in with the same account on any device. Your profile and preferences sync automatically across all your devices.
help topics
Getting Started
- Download from App Store
- Create your account
- Set up your profile
- Join your first city chat
Using BLK Chat
- Sending messages
- Sharing images & GIFs
- Reacting to messages
- Direct messaging
Safety & Privacy
- Blocking users
- Reporting content
- Privacy settings
- Managing your data
For urgent safety concerns, use the in-app report and block tools first, then email safety@blkchat.app with any additional context.